M & M`s Cafe in Oriental

After my unsuccessful experiments with block coding, the driver's door stopped working adequately.The guys solved my problem in 20 minutes and at the right price.Thank you so much.

Great dealer point!

Normal

It is very difficult to park a car, but everything is fine

No parking for customers. Well ... She can eat, but she’s constantly clogged - there’s nowhere to park the car. For a very long time, the process of taking the machine to the service and posting takes place. Oil change (recording at 9:00) took place until 11:00 !!! Well, this is tin (((and so - that is, where to sit. There is coffee, water - for free.

To park nowhere, you have to do a few laps to get at least somewhere (usually in official service centers there are no problems with this).The manager does not give clear answers to very simple repair questions, which as a client can give me at least some idea on terms or cost. For example, the question: "How long does it take to repair the ABC system in time and cost?" give answers like "this is a long time, how long I will not say, but a long time", similarly and at the cost of "I do not even know about" ... Orient what is done with the car, where it is driven, for what, how long to wait, where wait etc. none of the employees will be.

This dealership has ripped us off by selling us a car that had many problems, and has been completely incompetent when trying to service the car for these problems. If you are at all indecisive about this place take my recommendation and go absolutely anywhere else. The only nice thing about this place is the lady on the phone is friendly.

Proffesional staff. English speaking.

high price for fix services

Served very attentively and accurately. Fast and quality service.

Best and biggest service center for VW in Kyiv.

It was always good, but today I’m just disappointed

Spent there 5,5 hours instead of forecasted 2. At least mama Mia is around.

The salon is good, but they said that the car in the cabin turned out to be on the street and had to wait for the manager.

It's one of the biggest VW dealer in Ukraine.

The best service in Kiev. This is possible subjectively, but I have something to compare with, perhaps a question in the manager Aleksey who drives the car of our company (a special thanks to him) for his responsible approach to work. Maybe it's about corporate ethics and attitude towards the client. But the fact remains that for two years of servicing my fleet with this service, there was not a single unpleasant moment. The work is carried out in due time and the quality of performance is at a height. Nearby is a BMW on which I am also a frequent guest. Despite the difference in car classes and prices, the Atlant M is a cut above it, although BMW had delicious cookies before quarantine :)

Everything is fine. There are replacement vehicles for a period of long repairs. Artyom took the car, the quality of communication and service is excellent.

Needed to wait 15 min for the consultant. Salespeople talk on the phone while presenting the car to client (inside the car!), discussing renovation works at own flat and telling the client to hold on (for 5 minutes). If you respect yourself and your money - avoid this place at all costs. I had an awful impression of VW brand and their approach. Bought a car of a different producer.

Comfortably, professionally, but I would like a little faster, or at least talk about the possible waiting time.

We serve more than 10 cars of different classes. No service notes. Spare parts are, they do it normally. Conveniently, insurance cases are immediately resolved through Atlant. No need to go to insurance. The only thing to complain about is the repair of broken cars. Here I would rate 3 for a 5-point. I'm not special, but I immediately saw the crooked gaps and mediocre paint brushes. The bottom line is: service at the level, except for repair after an accident.

Satisfied with the services of the service, I liked the approach of service managers

To say that the service is terrible is to say nothing ... Inadequate, parasites, extortionists. A month and a half I’m waiting for a call, a question for 10-15 minutes. Addressed 4 times - no one word or half a word ... I DO NOT RECOMMEND TO DO IT WITH THEM. Grade -1.

Normal

Very expensive. And bred.

Just great service! Very friendly staff, a sales manager for spare parts himself personally brought parts to the car. Thank you very much. I recommend to everyone!

The best W showroom and the biggest service in Europe

Turned over to the little things - I liked the attitude. There is a client area with a coffee machine for free. I did not find the toilet - but I did not wait long.

Unfortunately, the visit to the salon was meaningless. Car electronics malfunction is not fixed. There are no comments on the service itself.

Good service for volkswagen cars with quality work, good service, they do not offer too much, and sometimes it is necessary. I would like to know more about promotions, tips for future operation and attention to undeclared problems with the car

The quality of work and service at a high level. The price matches the quality

Permanent service here.Prices for spare parts are obtained as in the usual shops.The work is probably more expensive, but some guarantee of quality.2 years warranty by the way.Parking - arrived, parker came out and helped to park at the showroom)To the left of check-in there is a common parking, many vacancies during the day.Like.

Absolutely not satisfied! On the phone they said the price was 350 + 645 = 995 UAH. The receiver knocked out 1150 types already with a 10% discount. If I didn’t have a telephone recording, I wouldn’t prove anything. As a result, they threw off to 995, but clamped the discount. Moreover, the price and diagnostics are 2 times higher than everywhere.

Everything I expected to get in this place - got. Without excessive pathos. Thank you for your professionalism.

Repair of car is good. prise is huge!

Hello there. I live in turkey. I'm doing a mechanics job in a large garage. Can you find work .. Can you give idea .. Can you find work .. thanks

... my Volkswagen is pleased ...

Lack of professionalism. Diagnosis in which there are non-existent problems

Professional and friendly staff.I would like the prices to be lower, but you have to pay for quality 🤷🏼‍♂️.You can talk with managers about the discount, both for buying a car and for its maintenance.Do not forbid to be present At passage of THAT, near the car. Technical experts are open to communication.Use torque wrenches. Adhere to the manufacturer's technological cards.

no follow up when contacted in russian by email

I will try to describe my impressions without emotions, with facts only:- Asked just to change the oil in the engine = for some reason, they entered me into the account the left diagnostics of dyzhostki, blocks, etc. without my knowledge- I asked to adjust the boot clearances = done anyhow, the clearances are still not adjusted normally.- It was necessary to make the DSG adaptation = without my knowledge, the employees went for a ride in the afternoon to the city center in my car arguing that they had to drive in high gears (as they were going to do in the afternoon, at rush hour at Zhilyanskaya, the Sports Palace and Saksagansky I not understood). I only found out about this when the immobilizer of the alarm went off, which went awry due to the fact that in service mode it had already traveled more than 10km.After almost a week, I did not receive any explanations or apologies from the representatives.Is it worth it to trust your car to such a 'service' yourself.

Good quality car dealership, nice staff. Professional approach. I went here THAT. All liked it. It’s hard, however, to park near the cabin, if you just visit it. True, the purchase did not work. The demand for vw in Ukraine is too great and therefore the lines are long for 9-10 months with an unpredictable price at the time of delivery.

Signed up for annual maintenance. We recorded it without any problems. Everything is clear on time. Replace the filter, oil, everything about everything for an hour and a half. Coffee machine, sofas, wi-fi, time passed quickly! Satisfied with the service! :)

Normal hundred. Attentive specialists. Trouble with parking

Always a good experience with their service for corporate customers, professional and helpful. There is also a surprisingly good cafe upstairs where you could have both tea/coffee and a proper meal.

Not far from the service center there is an ideal workshop and they will perfectly make you ,, Berlin auto ,, auto owners I understand how well you worry about your steel horse and give your word that that workshop is the best in Kiev as far as I always go through MOT and they always know their job !! I don’t write it on purpose so that I would get a discount there later and I write because I understand perfectly how you give the car to the workshop and worry about it.Atlant, though a service, but there are swindlers !!!

I waited for a cashier and a spare parts manager for a long time, I even managed to get a queue of 4 people.

This was not the first, but definitely the last time, when we contacted your service center. You guys can’t even imagine how you let me down by delaying the time by 2 days. If you immediately told the real dates, we would just give you the car a week later, and there would be no unpleasant situations. But because of your irresponsibility and careless attitude to work, you lost another client who was serviced by insurance and always in considerable amounts (UAH 80 thousand for repairs seems to be good for the service, right?). I hope that someday we will still take our car from you and never again, hear, NEVER, you will not have my feet.

Corporate service VW. Very comfortable and convenient waiting area, wi-fi